LeanTT learner support

How can we help?

Find a quick answer below or send the support team a message. We will use the details you provide to respond to your request.

16 quick answers

Support request

Contact support

Describe the issue and include the course name, where applicable.

Before you submit Do not include your password or other sensitive account information.
Course content or enrolment question? aisupport@gov.tt

Self-service help

Frequently asked questions

Select a question to view its answer.

Jump to a topic

LMS basics

3 questions
What is the Learning Management System (LMS)?

The LMS is an online platform where you can access training courses and learning materials.

What courses will I see?

For now, you will only see courses that have been assigned to you or made available for self-enrolment.

Can I access the LMS from home?

Yes. You can log in with your Government credentials from any supported device with an internet connection.

Account & access

4 questions
How do I log in?

Use the same username and password you use to access your Government email account. No separate account or password is required.

I cannot log in. What should I do?

Work through these checks before contacting support:

  • Enter the same credentials you use for your Government email.
  • Confirm that your Government account is active.
  • Sign out, then try logging in again.
  • If you still cannot access the LMS, contact your IT Help Desk or LMS Administrator.
Do I need to create a new account?

No. Your existing Government account provides access to the LMS.

I forgot my password. What should I do?

The LMS uses your Government account. Reset your Government password through the approved password reset process or contact your IT Help Desk.

Courses & progress

6 questions
How do I start a course?

Select the course from your dashboard, then select Start or Continue.

Can I leave a course and return later?

Yes. Your progress is saved automatically, allowing you to continue where you left off.

How do I know when I have completed a course?

Once you meet the course completion requirements, its status will change to Completed or 100%.

Can I retake a course?

This depends on the course settings. Some courses allow multiple attempts, while others can only be completed once.

Will my course progress be saved automatically?

Yes. Your progress is saved as you complete activities. Exit the course normally before closing your browser.

Is my training history available?

Yes. You can view completed courses and your learning history from the LMS dashboard if this feature has been enabled.

Technical help

3 questions
Which web browsers are supported?

For the best experience, use the latest version of:

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
Why is my course not loading correctly?

Try the following:

  • Refresh the page.
  • Clear your browser cache.
  • Use a supported browser.
  • Disable browser extensions if necessary.
  • Try another browser or device.
Who do I contact if I need help?

For login or password issues, contact your IT Help Desk. For course content or enrolment questions, email aisupport@gov.tt.